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Case Studies

Insurance

Zurich AustraliaFor more than 130 years Zurich australia has managed the risk protection and, more recently, wealth creation needs of individuals, businesses and corporations worldwide, fostering continuous improvement in a culture of excellence.
Brief
Zurich Financial Services Australia Ltd (Zurich Australia) was seeking to strengthen its relationship with financial advisers. It aimed to do this by providing a value-added information service that would include practical business advice and commentary on industry trends. To maintain credibility, the focus of the communication would be on the industry at large, rather than Zurich Australia itself.

Strategy
The concept of an industry information service was developed into the idea of a quarterly business publication called Z2A, with the content for the magazine to be written by Zurich Australia’s in-house investment and technical specialists.

Solution
Zurich Australia has made extensive use of Penfold Buscombe’s capabilities to produce and distribute Z2A. As well as printing the magazine, we also handle all the necessary data processing, personalisation, poly-bagging and lodgement – giving Zurich Australia the convenience of a one-stop service.

This ability to provide an end-to-end service has helped to reduce the costs of producing Z2A, as well as offering the benefits of more efficient turnaround, production and management.

Based on the success of Z2A, Zurich Australia has now embarked on a second publication called Z2B. This magazine is aimed at insurance brokers and uses a similar strategy to strengthen relationships with this key group.
For the launch issue of Z2B, Penfold Buscombe was able to include a signature bottle-stopper within the mailing. We aided with the design of packaging for the bottle-top, to ensure that it could not rip and spoil the magazine, and provided liaison with Australia Post to ensure that the final mail pack complied with their requirements.

Client Comments. “Engaging Penfold Buscombe to look after both the print and distribution of our key intermediary magazines, Z2A and Z2B, has saved Zurich considerable time and money. Plus it’s taken away the logistical headaches of trying to coordinate multiple suppliers when the publication is running behind schedule. And nothing’s been too much trouble ­ not even finding a solution for inserting a heavy metal bottle-stopper onto the cover of the launch issue of our Z2B magazine in a way that was both acceptable to Australia Post and didn’t warp the publication itself.”
Claudia Bacetic, Communications Manager, Zurich Financial Services Australia.

Key Achievements
Longstanding 7 year relationship.
Consistently achieving a high quality standard.

Control of delivery deadlines.

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